Make your complaint count … it's easy as 1,2,3

Do you have a complaint about your local council or a government department? Don't know how to sort out the problem? The Queensland Ombudsman is encouraging people to make their complaint count, launching a new information brochure (PDF, 927KB) that features advice, top tips and a handy tear off checklist.

Complaints Management Process Policy  (PDF, 232KB)

For more information, visit the Queensland Ombudsman website.

Administrative complaints

For complaints relating to an administrative action of council or alleged minor breach by a councillor of the council's Code of Conduct for Councillors or dissatisfaction with a council product or service refer to council's Administrative Complaints Policy (PDF, 167KB).

You can lodge a privacy related complaint using Council's Information Privacy Complaint Form (PDF, 108KB), see details on Council's Information Privacy Statement.

Make a complaint Make a complaint

Online Complaint Form
Isaac Regional Council is collecting personal information you supply on this form only to resolve your concern or request for service. Your personal information will be used by Council officers authorised to assist in the coordination of this service. The information will not be given to any other person or agency unless required by law or unless permission is sought from the person declared within this request. Personal information will be handled in accordance with the Information Privacy Act 2009. Your input is valuable to us. Please send us your suggestions.
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