Access and Amend Your Personal Information

The RTI Act and IP Act gives you the right to apply for documents that relate to you held by council. You are permitted to examine and have copies of these documents. You are also able to apply to have the documents concerning you amended if you believe they are inaccurate, incomplete, out of date or misleading.

For information on Information Privacy and how to access personal information and make an application for information, please refer to Right to Information website and Council's Information Privacy Plan.

Applying for Access

If you are seeking access to documents that contain your own personal information, a certified copy of your identification must be provided with the application form or within 10 business days after submitting your application. This process helps Council to protect your personal information from being disclosed to persons other than yourself.

In some cases, amendments can be achieved administratively by:

  • Contacting Council to change your address.
  • Contacting the relevant area of Council responsible for the information.

If the information cannot be amended administratively, you will be required to make a formal request to amend your personal information.

If someone (including a legal representative) is acting on your behalf or as your agent, they must also provide evidence that they have authority to act on your behalf and also provide a certified copy of yours and their identification.

To amend your personal information please refer to Amendment Application (PDF, 129KB).

Applications can be submitted to: 

The Chief Executive Officer
Isaac Regional Council
PO Box 97

or visit your nearest Council office, open Monday to Friday, 8.30am to 5pm.

How long will it take?

The standard time for Council to process your application is 25 business days from the date we receive a valid application. However, this processing period can be extended in some circumstances. For further information download the Timeframes for Processing of Applications Fact Sheet (PDF, 24.5KB)

How much does it cost?

There are no application fees or other charges associated with viewing or amending your personal information. Council reserves the right to levy applications for the costs associated with reproducing records.

What if I do not agree with the response?

If you are not satisfied with any decision regarding your application to access or change your personal information, you have the right to ask for a review. Further information is contained in the Isaac Regional Council Rights of Review (PDF, 100.5KB).

Further information

For information on how to make an application for information, please refer to Office of Information Commissioner.