Water Charges

bathroom sink with toy pig on top of the tap


Water charges in effect

The Isaac Water Consumption Charging Program is now in effect across all Isaac regional towns.

Council has taken the time to ensure the new charging system is reliable and efficient.

Council understands the economic realities for the Isaac region and the potential impact and has worked hard to keep this as a fair system to stop lower water consumers subsidising heavy users.

Water notices are dispatched to users every six months arriving in February and August.

***July 2020 to December 2020 Isaac Region Upcoming Water Meter Reads Information***

Isaac Regional Council’s water meter readers will begin water meter readings at properties across the Isaac region to measure the water consumption for upcoming water notices.

To help ensure the charges are accurate, efficient and reliable, the manual water meter read project will take place across Isaac between:

Thursday, 17 December 2020 to Thursday, 14 January 2021
6am to 6pm
Excluding public holidays and weekends

What are the water charges?

Council introduced the water charges to comply with the Local Government Act 2009.

They are made up of:

  • Infrastructure Charge (previously Water Access Charge) that appears on your rate notices issued in March and September and;
  • A Consumption Charge that is provided on separate water notices issued six-monthly and is based on the amount of water you use.

Differential pricing for Dysart, Glenden, and Middlemount reflects that Council does not own the raw water infrastructure in these communities or pay for the raw water from a third party.

Infrastructure Charge

Council levies the infrastructure charge as part of the bi-annual rates notice. This charge covers the cost of owning, operating, maintaining and managing the water supply facilities and network in eight communities across Isaac.

For details on the infrastructure charge and how it is calculated, please read Council’s Revenue Statement

Consumption Charge

A consumption charge is where you pay for the water you use. Meters will be read half-yearly and consumption charges will be charged on the water notice issued based on billing periods ending December and June each financial year.

For details on the consumption charge and how it is calculated, please read Council’s Revenue Statement

Save Water, Save Money

Ratepayers can sign up to MiWater. This is a handy tool that provides water consumption information. Email and SMS alerts can be set so ratepayers are notified of water leaks and high consumption within days of occurrence.

Register for water notices to be emailed

Ratepayers who have encountered delays with the postal service in their area can register their email address with Council for an additional water notice to be issued electronically. Council encourages ratepayers to update their postal details with Council to ensure water notices arrive on time. Call 1300 ISAACS (1300 472 227) to register.

For more details, read our Frequently Asked Questions, read Council’s Revenue Statement or contact Council’s Customer Service Centre available 24 hours a day, 7 days a week.

Concealed Leak Remission Application Form (PDF, 113.3KB)