Water Charges

Water charges

Council introduced water charges to comply with the Local Government Act 2009.

They are made up of:

  • Infrastructure Charge (previously Water Access Charge) that appears on your rate notices issued in March and September and;
  • A Consumption Charge that is provided on separate water notices issued six-monthly and is based on the amount of water you use.

Infrastructure Charge

Council levies the infrastructure charge as part of the bi-annual rates notice. This charge covers the cost of owning, operating, maintaining and managing the water supply facilities and network in eight communities across Isaac.

For details on the infrastructure charge and how it is calculated, please read Council's 2019-20 Revenue Statement - water charges extract (PDF)

Consumption Charge

A consumption charge is where you pay for the water you use. Meters will be read half-yearly and consumption charges will be charged on the water notice issued based on billing periods ending December and June each financial year.

In 2019-20 water consumption charges are being standardised across all Isaac communities for the first time. All reticulated households will now pay the same consumption rate for the water they use, irrespective of location.

For details on the consumption charge and how it is calculated, please read Council's 2019-20 Revenue Statement - water charges extract (PDF).

Please note: water charges adopted in the 2019-20 Revenue Statement are applied to the billing cycles of July-December 2019 and January-June 2020. Water notices issued in August 2019 for the six months to 30 June are charged under the previous year's pricing structure.

Save Water, Save Money

Ratepayers can sign up to MiWater here. This is a handy tool that provides water consumption information. Email and SMS alerts can be set so ratepayers are notified of water leaks and high consumption within days of occurrence.

Register for water notices to be emailed

Ratepayers who have encountered delays with the postal service in their area can register their email address with Council for an additional water notice to be issued electronically. Council encourages ratepayers to update their postal details with Council to ensure water notices arrive on time. Call 1300 ISAACS (1300 472 227) to register.

For more details, read our Frequently Asked Questions (PDF, 1,064KB), read Council’s Revenue Statement (PDF, 321KB) or contact Council’s Customer Service Centre available 24 hours a day, 7 days a week.


Concealed Leak Remission Application Form (PDF, 113.3KB)