The Isaac Water Consumption Charging Program has been in effect in Isaac from July 1, 2017 following a 12-month delay to help ratepayers prepare for the new system.
Council has taken the time to ensure the new charging system is reliable and efficient.
Council understands the economic realities for the Isaac region and the potential impact and has worked hard to keep this as a fair system to stop lower water consumers subsidising heavy users.
The 2017-18 first water notice was issued for the period July 1, 2017 to December 31, 2017 in early February.
The 2017-18 second water notice for the period of January 1, 2018 to June 30, 2018 will be issued from August 6, 2018.
What are the water charges?
Council introduced the water charges to comply with the Local Government Act 2009.
From July 1, 2017 water charges are made up of:
- Infrastructure Charge (previously Water Access Charge) that appears on your rate notices issued in March and September and;
- A Consumption Charge that is provided on separate water notices issued six-monthly and is based on the amount of water you use.
Differential pricing for Dysart, Glenden and Middlemount reflect that Council do not own the raw water infrastructure in these communities or pay for the raw water from a third party.
Council levies the infrastructure charge as part of the bi-annual rates notice. This charge covers the cost of owning, operating, maintaining and managing the water supply facilities and network in eight communities across Isaac.
For details on the infrastructure charge and how it is calculated, please read Council’s Revenue Statement (PDF, 321KB) .
A consumption charge is where you pay for the water you use. Meters will be read half-yearly and consumption charges will be charged on the water notice issued based on billing periods ending December and June each financial year.
For details on the consumption charge and how it is calculated, please read Council’s Revenue Statement (PDF, 321KB) .
The second water notice has been issued for the period of January 1, 2018 to June 30, 2018. This will be due at 5pm on September 5, 2018.
Monitor your use online
Ratepayers can sign up to MiWater, a website that provides water consumption information. Email and SMS alerts can be set so ratepayers are notified of water leaks and high consumption within days of occurrence.
Register for water notices to be emailed
Ratepayers who have encountered delays with the postal service in their area can register their email address with Council for an additional water notice to be issued electronically. Council encourages ratepayers to update their postal details with Council to ensure water notices arrive on time. Call 1300 ISAACS (1300 472 227) to register.
For more details, read our Frequently Asked Questions (PDF, 1,064KB), read Council’s Revenue Statement (PDF, 321KB) or contact Council’s Customer Service Centre available 24 hours a day, 7 days a week.