Right to Information

The Right to Information Act 2009 (RTI Act) aims to make more information available, provide equal access to information across all sectors of the community, and provide appropriate protection for individuals' privacy.

It is the government's intention that by proactively making information available, formal applications under the Right to Information Act will be made as a last resort.

The right to information gives you the right to access and amend information held by Council, unless, on balance, it is contrary to the public interest to give the access. Reasons that information may not be provided include (but are not limited to) information that is commercial-in-confidence, personal information of other people, budgetary information or legal advice.

Further information about Whole of Government policy and the relevant legislation is available from www.rti.qld.gov.au.

Apply for information

If you are seeking access to information, not limited to your own personal information, that is not available in our Publication Scheme, Disclosure Log or by Administrative Access to Information Schemes you should apply under the Right to Information Act 2009.

For more information download the How to Apply for Information Fact Sheet (PDF, 26KB). 

To access the application form click here.

Processing fees and charges

The Right to Information Act requires payment of an application fee, processing charges (where applicable) and access charges. Current fees for each can be found on the Office of the Information Commissioner Fees and Charges website page here.

An application fee for RTI cannot be waived, however if you have a valid healthcare card or concession card, written application can be made to have the processing and/or access charges waived.

For further information download the latest Isaac Regional Council RTI and IP Fees and Charges Fact Sheet.

How long will it take?

Timeframes for processing of applications are mandated by the Right to Information Act. For information on legislated timeframes, download the Timeframes for Processing of Applications Fact Sheet (PDF, 24.5KB).

What if I do not agree with the response?

If you are not satisfied with any decision regarding your application, you have the right to ask for a review. Further information is contained in the Isaac Regional Council Rights of Review Fact Sheet (PDF, 100.5 KB).

To access Isaac Regional Council's Policies and Procedures on Right to Information visit Council's policy page.

Contact Isaac Regional Council for further information:

Phone: 1300 ISAACS (1300 47 22 27)
Write to:
The Chief Executive Officer
Isaac Regional Council
PO Box 97
E-mail: records@isaac.qld.gov.au
Fax: (07) 4941 8666

or visit your nearest Council office, open Monday to Friday, 8.30 am to 5 pm.