Translating and Interpreting Service (TIS)

Translating and interpreting service

Council offers a service that allows effective communication with our customers of non-English backgrounds. Embracing different cultures, the free service (TIS) is intended for those where English is not a first language to assist residents by understanding matters such as:

  • Rates
  • Food Licencing Applications
  • Building and Plumbing Applications
  • Planning Application
  • Water and Waste Water Applications
  • Citizenships Ceremonies
  • Customer Service Enquiries
  • Local Laws
  • Resource Recovery

The free service is assisted by the Department of Social Services. This supports staff in understanding requests and ensuring accurate and efficient service delivery.

For more information on the conditions of this service, call Council on 1300 ISAACS (1300 472 227) or visit the TIS online