Customer Service

Isaac Regional Council strives to build positive relationships with our communities and customers through timely and professional communication.

We have developed a Customer Service Charter (PDF, 1.64MB) which outlines our standards, and we encourage feedback at any time as to how we can further improve our services.

Isaac Regional Council is committed to providing clear communication channels so that we can efficiently respond to queries and requests. Below is a list of ways that you can contact our Customer Service team.

For any other queries or requests please email us at or call 1300 ISAACS (1300 472 227).

Contact Us

Compliments or Feedback

Make a compliment or give feedback to the Isaac Regional Council.


Make a complaint.

Change of Address

Change your address.

Online Payment

Make a payment online.

Request for Service

Service request within the Isaac Region.

Translating/Interpreting Service (TIS)

Free service provided that allows effective communication with our customers of non-English backgrounds