An exciting opportunity exists for a permanent full time ICT Officer to join our Information Solutions team. This position is pivotal in providing technology support including computers, phones and network issues for internal staff across Isaac Regional Council.
To be successful in this position, you will:
- Deliver exceptional customer service while managing ICT helpdesk requests and prioritizing tasks effectively.
- Demonstrate strong troubleshooting and problem-solving skills to resolve hardware, software, and network issues promptly.
- Work autonomously and take initiative to identify and resolve technical issues without direct supervision.
- Communicate clearly and professionally with internal and external stakeholders to build positive working relationships.
- Possess hands-on experience with Windows-based desktop environments supporting 300+ users.
- Show proficiency in Microsoft Suite and other common IT systems, ensuring smooth operations and user support.
- Maintain accurate hardware and software inventory records and ensure compliance with processes and procedures.
- Prepare and update technical documentation and procedures to support consistency and knowledge sharing.
- Collaborate effectively within a team environment while managing personal work priorities and deadlines.
- Apply a professional, ethical, and customer-focused approach in all interactions, promoting Council’s values.
If you are successful in this position, you will receive:
- Salary $82,791.82 - $90,205.62 per annum
- Nominally 72.5 hours per fortnight
- RDO’s in accordance with Council Policy
- 5 weeks annual leave @ 17.5% loading
- 15 days personal leave per annum
- Up to 14.5% super in accordance with Council Policy
- Discounted Corporate Health Cover through multiple providers with competitive extras and coverage benefits
- Access to free sessions with Gryphon Psychology in accordance with our Employee Assistance Program
- Amazing opportunities to further your intended career path by way of succession planning, career development opportunities (e.g., upskilling through education, qualifications, etc.), and much more!
For more details on this exciting position contact the Senior ICT Officer during business hours: Thomas Ross (07) 4846 3523 or email thomas.ross@isaac.qld.gov.au
BEFORE YOU APPLY - ensure to visit https://www.isaac.qld.gov.au/careers to review the position description on Isaac Regional Council’s website, as it may contain details relevant to the application questions.
How to Apply:
To apply, please submit your application online, including the following:
- Cover Letter: A cover letter addressing the Selection Criteria outlined in the Position Description. Describe how your skills and experience align with the requirements of the role. Provide specific examples from your past experiences that demonstrate your suitability for the position.
- Resume: A resume capturing your employment history, qualifications, and details of two referees. The most appropriate referees are your present supervisor or your immediate past supervisor that is relevant to the role advertised.
Applications Close: Sunday 1 February 2026
IRC has the right to commence the recruitment process prior to the closing date.
Isaac Regional Council is an equal opportunity employer. Aboriginal and/or Torres Strait Islander people and disadvantaged job seekers are encouraged to apply.
Only people with the right to work in -Australia may apply for this position.