Clermont water supply update

Update as of Friday, 2 October 2026 at 5pm.

Council advises residents that water flushing will take place in Clermont today, Friday, 2 October 2026.

Following the lifting of water restrictions, increased water usage has resulted in some areas experiencing temporary water discolouration. To address this, Council will be flushing the water network to remove sediment from the pipes and restore water quality to its normal standard.

Residents who notice discoloured water are advised to run their cold water taps until the water clears.

Flushed water can be used on your garden or lawn.  

Avoid using washing machines until your water runs clear. 

Any ongoing discolouration should be reported so local teams can investigate. If you are experiencing discoloured water at your property, please report the issue to Council as soon as possible on 1300 ISAACS (1300 472 227). 

_______________________________________________

Update as of Thursday, 1 October 2026 at 5pm.

Some Clermont residents may be experiencing discoloured water. 

Once restrictions were removed yesterday, water demand spiked. The speed of water passing through the main pipes disturbed settled sediment, which has led to localised discolouration. 

Is the water safe?  

 Clermont’s water is safe for drinking and household use. Council is actively monitoring the water quality throughout the town and surrounds, and it remains within the requirements and quality standards of the Australian Drinking Water Guidelines.  

What to do if your water is discoloured  

Flush cold water taps until water runs clear. Flushing will pull through newer water. Flushed water can be used on your garden or lawn.  

Avoid using washing machines until your water runs clear. 

Any ongoing discolouration should be reported so local teams can investigate. If you are experiencing discoloured water at your property, please report the issue to Council as soon as possible on 1300 ISAACS (1300 472 227). 
 

Thank you for your patience. For more information, please contact Council’s Customer Service Centre available 24 hours a day, 7 days a week on 1300 ISAACS (1300 472 227), or email records@isaac.qld.gov.au.

 

______________________________________________________________

Update as of Wednesday, 30 September 2026 at 5pm.

Thanks to Clermont residents for conserving water while we repaired and replaced both raw water pumps at Theresa Creek Dam.

Water storage levels have improved enough for the emergency alert for Clermont to be cancelled and the community returns to level one water restrictions.

While the emergency situation has passed, Council crews remain focused on restoring the Theresa Creek Dam pump system. One pump is operating at full capacity, while work continues to return the second pump to full service. Council also has a diesel pump on stand by should it be required.

These issues relate to the Theresa Creek Dam pump infrastructure and are unrelated to the recent water supply shortages experienced in Clermont.

Level 1 Water Restrictions remain in place until further notice.

Current Water Restrictions

• No outdoor watering between 9am and 5pm.

• Outdoor watering is only permitted between 5am to 9am and 5pm to 9pm on designated watering days.

• Odd-numbered properties (and properties without a street number): Wednesday, Friday and Sunday.

• Even-numbered properties: Tuesday, Thursday and Saturday.

Residents and businesses are reminded to use water responsibly and comply with the current restrictions.

Council sincerely thanks the Clermont community for its cooperation, patience and commitment to conserving water during this time. Your efforts ensured that we had water throughout this highly-unusual pump failure event.

______________________________________________________________

Update as of Wednesday, 30 September 2026 at 10.30am

Council thanks Clermont residents for their outstanding efforts to reduce water consumption.

Thanks to the community's response, water storage levels improved by approximately 15% overnight, helping to strengthen Clermont's water supply while repair works continue.

Council crews remain focused on restoring the Theresa Creek Dam pump system. One pump is now operating at full capacity, while work continues to return the second pump to service. Divers have been engaged to inspect the offtake infrastructure and clear any blockages if required.

Residents are urged to limit water use to essential household needs only.

Current Water Restrictions

Essential household needs including drinking, cooking
Personal hygiene
Flushing toilets
No outdoor watering.

Residents and businesses are reminded to use water responsibly and comply with the current restrictions.

These issues relate to the Theresa Creek Dam pump infrastructure and are unrelated to previous water supply shortages experienced in Clermont.

Council sincerely thanks the Clermont community for its cooperation, patience and commitment during this time. Your efforts are making a real difference in protecting the town's water supply while repair works continue.

Further updates will be provided as information becomes available.

For more information, contact Council's Customer Service Centre on 1300 ISAACS (1300 472 227) or email records@isaac.qld.gov.au.

__________________________________________________________________

Update as of Tuesday, 29 September 2026 at 5.30pm

What's happened

On Monday, 28 September 2026, both of the water pumps at the Theresa Creek Dam, which supplies raw water to Clermont, failed.  

This prompted Council to issue an emergency conserve water notice.  

One pump has been replaced and is now pumping water into our system.  

We are working on short-term repairs on the other pump, with the aim of replacing this pump once Clermont's water supply has stabilised.

What's next 

While we have one operational pump at Theresa Creek Dam, Council has deployed extra staff to start refilling our tanks and processing water again.  Staff will work overnight to monitor the water coming into the plant. 

We are urgently investigating what caused these failures. Divers are inspecting the water source pipes to check and clear any blockages.  
 
Replenishing our supplies and investigating the cause will take some hours. In the meantime, the less water Clermont uses, the longer our storage will last while we refill our water stores.

If you require additional water, a tanker is parked at the Isaac Regional Council Library, 24 Herschel St, Clermont. Please bring your own containers. Bottled water is also available at the same location.  

Thank you Clermont 

The Clermont community has used considerably less water since our urgent notice was issued.  

At 4.30pm yesterday, water consumption was 29.9 litres per second, and now, thanks to our community our use is down to 15.4 litres per second.

Thank you for your patience. For more information, please contact Council’s Customer Service Centre available 24 hours a day, 7 days a week on 1300 ISAACS (1300 472 227), or email records@isaac.qld.gov.au.

CALE DENDLE

Chief Executive Officer

____________________________________________________________

Update as of Tuesday, 29 September 2026 at 12.30pm

_____________________________________________________________

Update as of  Monday, 28 September 2026 at 6.20pm

Council advises Clermont residents that outdoor water restrictions are now in place for Clermont due to an issue affecting the town's raw water pumps.

Council is currently experiencing a pump failure, and replacement pumps are required and are expected to arrive tomorrow.

To help maintain adequate water storage levels for essential use, residents are asked to restrict all
non-essential outdoor water use until further notice, including:

• Watering lawns and gardens
• Washing vehicles
• Cleaning driveways, paths and hard surfaces
• Filling pools or large water features

The water from your taps remains safe to drink.

For more information, contact Council's Customer Service Centre on 1300 ISAACS (1300 472 227) or email records@isaac.qld.gov.au.

__________________________________________________________________

Update as of Thursday, 17 September 2026 at 12.30pm

Council advises Clermont residents that Level 1 Water Restrictions are now in place until further notice to help replenish water reserves and protect the town's water supply.

Repairs to the water pump at the Clermont Water Treatment Plant have now been completed and the system is operating as normal.

While the repair work has been successfully completed, water storage levels need time to recover. Council is asking residents and businesses to continue conserving water to help replenish water stores as quickly as possible.

Key restrictions:

• No outdoor watering between 9am and 5pm.
• Outdoor watering is only permitted between 5am to 9am and 5pm to 9pm on designated watering days.
• Odd-numbered properties (and properties without a street number): Wednesday, Friday and Sunday.
• Even-numbered properties: Tuesday, Thursday and Saturday.

Residents can continue using water for essential household activities, including showering, bathing, washing clothes and flushing toilets.

The water from your taps remains safe to drink.

For full details on water restrictions please see www.isaac.qld.gov.au/Water-Restrictions

For more information, contact Council's Customer Service Centre on 1300 ISAACS (1300 472 227) or email records@isaac.qld.gov.au.

___________________________________________________________________

Update as of Thursday, 10 September 2026 at 7.50am

Council advises Clermont residents that a new water pump is on its way to the Clermont Water Treatment Plant.

We thank the community for continuing to follow the current water restrictions. While Clermont's water supply remains stable, additional work is required to ensure the system continues to operate reliably.

Following the arrival of the new pump next week, the town’s water treatment plant will need to be temporarily taken offline while installation works are carried out. During this time, the town’s water supply will continue to be maintained using existing water storage reserves.

Reminder, residents are now permitted to use sprinklers on Sundays,Wednesdays and Fridays only.

We thank the Clermont community for your patience, cooperation and commitment to conserving water during this period. Your efforts have helped stores continue to improve and supported the ongoing recovery of the town's water supply system.

Important reminders:

• Residents can continue using water for essential household activities, including showering, bathing, washing clothes and flushing toilets.
• All hand-held targeted water use remains permitted.
• This includes hand watering gardens, washing vehicles and filling or topping up swimming pools.
• Sprinkler use is permitted on Sundays, Wednesdays and Fridays only.
• We encourage residents to continue using water responsibly to help maintain supply security while recovery efforts continue.

The water from your taps remains safe to drink.

For more information, contact Council's Customer Service Centre on 1300 ISAACS (1300 472 227) or email records@isaac.qld.gov.au.

___________________________________________________________________

Update as of Monday, 7 September 2026 at 4.30pm

Council advises Clermont residents that a new water pump is on its way to the Clermont Water Treatment Plant.

We thank the community for continuing to follow the current water restrictions. While Clermont's water supply remains stable, additional work is required to ensure the system continues to operate reliably.

Once the new pump arrives, the town's water supply will need to be temporarily turned off so the pump can be installed. Council will provide advance notice of the installation date and the expected duration of the water outage.

Reminder, residents are now permitted to use sprinklers on Sundays,Wednesdays and Fridays only.

We thank the Clermont community for your patience, cooperation and commitment to conserving water during this period. Your efforts have helped stores continue to improve and supported the ongoing recovery of the town's water supply system.

Important reminders:

• Residents can continue using water for essential household activities, including showering, bathing, washing clothes and flushing toilets.
• All hand-held targeted water use remains permitted.
• This includes hand watering gardens, washing vehicles and filling or topping up swimming pools.
• Sprinkler use is permitted on Sundays, Wednesdays and Fridays only.
• We encourage residents to continue using water responsibly to help maintain supply security while recovery efforts continue.

The water from your taps remains safe to drink.

Council will continue to update the community every Thursday while restrictions are in place.

For more information, contact Council's Customer Service Centre on 1300 ISAACS (1300 472 227) or email records@isaac.qld.gov.au.

___________________________________________________________________

Update as of Friday, 4 September 2026 at 2pm

Council is pleased to advise that water storage levels in Clermont continue to improve following recent operational challenges at the Clermont Water Treatment Plant.

Thanks to the ongoing efforts of Council crews and the support of the Clermont community in using water wisely, the town's water supply situation has continued to stabilise.

As a result, residents are now permitted to use sprinklers on Sundays,Wednesdays and Fridays only.

We thank the Clermont community for your patience, cooperation and commitment to conserving water during this period. Your efforts have helped stores continue to improve and supported the ongoing recovery of the town's water supply system.

Important reminders:

• Residents can continue using water for essential household activities, including showering, bathing, washing clothes and flushing toilets.
• All hand-held targeted water use remains permitted.
• This includes hand watering gardens, washing vehicles and filling or topping up swimming pools.
• Sprinkler use is permitted on Sundays, Wednesdays and Fridays only.
• We encourage residents to continue using water responsibly to help maintain supply security while recovery efforts continue.

The water from your taps remains safe to drink.

------------------------------------------------------------------------------------------

Update as of Monday, 31 August 2026 at 5pm

Council is pleased to advise that water storage levels in Clermont continue to improve following recent operational challenges at the Clermont Water Treatment Plant.

Thanks to the ongoing efforts of Council crews and the support of the Clermont community in using water wisely, the town's water supply situation has continued to stabilise.

As a result, residents are now permitted to use sprinklers on Wednesdays and Fridays only.

We thank the Clermont community for your patience, cooperation and commitment to conserving water during this period. Your efforts have helped stores continue to improve and supported the ongoing recovery of the town's water supply system.

Important reminders:

• Residents can continue using water for essential household activities, including showering, bathing, washing clothes and flushing toilets.
• All hand-held targeted water use remains permitted.
• This includes hand watering gardens, washing vehicles and filling or topping up swimming pools.
• Sprinkler use is permitted on Wednesdays and Fridays only.
• We encourage residents to continue using water responsibly to help maintain supply security while recovery efforts continue.

The water from your taps remains safe to drink.

 

-------------------------------------------------------------------------------------------------------------------------------------------------------

Update as of Wednesday, 26 August 2026 at 9am

Council advises that while recent operational improvements at the Clermont Water Treatment Plant indicated the system was stabilising, further issues have since emerged, impacting the town's water supply recovery efforts.

Council crews continue to work around the clock to monitor the water treatment plant and maintain water supply to the community while these issues are addressed.

Current water storage levels are:

• Tank 1 is currently at 57%
• Tank 2 is currently at 66%

We are asking all residents to continue using water carefully to help maintain essential supplies while crews work to resolve the issues.

Important reminders:

• Residents can continue using water for essential household activities, including showering, bathing, washing clothes and flushing toilets.
• All hand-held targeted water use remains permitted.
• This includes hand watering gardens, washing your car, and filling or topping up swimming pools.
• The use of sprinklers is not permitted.

The water from your taps remains safe to drink.

Thank you for continuing to use water wisely as we work to restore normal operations. We appreciate the community's patience and cooperation. 

--------------------------------------------------------------------------------------------------------------------------------------------------------

Update as of Tuesday, 18 August 2026 at 9.15am

Council is pleased to advise that water restrictions in Clermont have now been lifted. 

Residents can now resume normal day-to-day water use, including: 

The water from your taps remains safe to drink. 

While restrictions have been lifted, Council encourages residents to continue using water wisely and avoid unnecessary water waste wherever possible. 

Council sincerely thanks Clermont residents, businesses and community groups for their patience, understanding and commitment during this period. Your efforts to conserve water played an important role in protecting the town's water supply and supporting the recovery of local water storages. 

--------------------------------------------------------------------------------------------------------------------------------------------------------

Update as of Monday, 17 August 2026 at 6am

Council is pleased to advise that Clermont's water supply situation continues to improve. We thank the community for its patience, cooperation and responsible water use during this time.

While local water reserves remain stable, the water treatment plant is not yet operating at full capacity. As a result, residents are asked to continue not using sprinklers until further notice.

All other water use has returned to normal. However, we encourage everyone to continue using water wisely where possible, as every drop helps support the ongoing recovery of the town's water supply.

Important reminders:

• Residents can continue using water for normal household activities, including showering, bathing, washing clothes and flushing toilets.
• All hand-held targeted water use is permitted.
• This includes hand watering gardens, washing vehicles, and filling or topping up swimming pools.

• Please do not use sprinklers.

The water from your taps remains safe to drink.

--------------------------------------------------------------------------------------------------------------------------------------------------------

Update as of Friday, 14 August 2026 at 11.40am

Council is pleased to advise that Clermont's water supply situation continues to improve, with local water storage levels steadily increasing.

Council crews will continue working 24/7 across the weekend to monitor the water treatment plant and support the ongoing recovery of the town's water supply.

We're making progress, and every drop saved helps us get closer to our goal.

• Tank 1 is now at 92%
• Tank 2 is now at 96%

Important reminders:

• Residents can continue using water for normal household activities, including showering, bathing, washing clothes and flushing toilets.
• All hand-held targeted water use is now permitted.
• This includes hand watering gardens, washing your car, and filling or topping up swimming pools.
• Please do not use sprinklers.

The water from your taps remains safe to drink.

Thank you for continuing to use water wisely as we work to restore normal operations. We appreciate the community's patience and cooperation.

For more information, contact Council's Customer Service Centre on 1300 ISAACS (1300 472 227) or email records@isaac.qld.gov.au.

--------------------------------------------------------------------------------------------------------------------------------------------------------

Update as of Thursday, 13 August 2026 at 8.30am

Council thanks Clermont residents for their continued commitment to water conservation. Your efforts are making a difference, with local water stores continuing to improve.

The Clermont Water Treatment Plant remains operational. Experts are on site today to offer specialist assistance.

We're making progress, and every drop saved helps us get closer to our goal.

• Tank 1 is now at 81%
• Tank 2 is now at 86%

Important reminders:

• Residents can continue using water for normal household activities, including showering, bathing, washing clothes and flushing toilets.
• Watering gardens and lawns is not permitted.
• Sprinklers are not permitted.
• Filling or topping up swimming pools is not permitted.

The water from your taps remains safe to drink.

Bottled water is available from the Clermont Library during business hours.

Thank you for continuing to use water wisely. Every drop counts.

--------------------------------------------------------------------------------------------------------------------------------------------------------

Update as of Wednesday, 12 August 2026 at 5pm

We're making progress, and every drop saved helps us get closer to our goal.

• Tank 1 is now at 66%
• Tank 2 is now at 74%

Restrictions for general household use are lifted, however we still ask residents to be mindful of their water use.

Please do not:

• Use sprinklers
• Fill swimming pools
• Water the lawn

----------------------------------------------------------------------------------------------------------------------------------------------------------------

Council thanks Clermont residents for their continued commitment to water conservation. Your efforts are making a difference, with local water stores continuing to improve.

The Clermont Water Treatment Plant remains operational, with Council staff working around the clock to maintain stable operations and support the community's water supply.

Important reminders:

• Personal household water use is permitted.
• Watering gardens and lawns is not permitted.
• Sprinklers are not permitted.
• Filling or topping up swimming pools is not permitted.

The water from your taps remains safe to drink.

Bottled water is available from the Clermont Library during business hours.

Thank you for continuing to use water wisely. Every drop counts.

For more information, contact Council's Customer Service Centre on 1300 ISAACS (1300 472 227) or email records@isaac.qld.gov.au.

CALE DENDLE
Chief Executive Officer