Report an issue or request a service

Council values feedback from our residents and visitors. To report an issue or request a service you can use any one of the following methods:

  1. Fill in the online form below
  2. Use the Snap Send Solve app (instructions below)
  3. Phone us on 1300 ISAACS (1300 472 227)
  4. Email us at records@isaac.qld.gov.au
  5. Write to us at PO Box 97, Moranbah QLD 4744
  6. Attend any of our Customer Services Centres

Snap Send Solve

You can also use your smart phone to report an issue using Snap Send Solve

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Visit Snap, Send Solve website

Snap Send Solve is the quick and easy method to report neighbourhood and asset related matters to Council.

Using an iPhone or Android app or web application, any member of the public can send feedback on items ranging from cracked pavements and dumped rubbish to water faults to Council. 

What is a Request for Service?

Any initial concerns you have, (known as a request for service), should be managed in the first instance by lodging a service request. This can be done by completing the online form below or by calling Council 24 hours a day, 7 days a week on 1300 ISAACS (1300 472 227).

Request for Service or Reporting an Issue

Matters such as those listed below are not administrative complaints and are commonly known as requests for service:

  • Animal management concerns (i.e. barking dogs)
  • Vegetation control
  • Potholes in the road
  • Collection of waste / missed services
  • Water issues

If a service request is not resolved within the appropriate timeframe, or has not been adequately addressed, the affected person may request that the matter be escalated as an administrative action complaint. Information on the steps required to lodge a complaint is available here.

Public Interest Disclosures

The Public Interest Disclosures Act 2010 (the Act) aims to ensure that government is open and accountable by providing protection for those who speak out about wrongdoing or in other words, make a public interest disclosure (PID).

PID is sometimes referred to as ‘whistleblowing'. Reporting suspected wrongdoing is vital to the integrity of the Queensland public sector. 

Isaac Regional Council is committed to the promotion of the public interest and encourages and supports genuine multiple PIDs of any wrongdoing within Council.

For a report of wrongdoing to be considered a PID, it must be:

a) A disclosure of information specified in the Act;
b) Made in the public interest; and
c) To an appropriate public sector entity.

Once considered, a PID will attract the protections under the Act

Making a Public Interest Disclosure

According to the Public Interest Disclosure Act 2010, members of the public are encouraged to make a PID regarding:

a) A substantial and specific danger to the health and safety of a person with a disability as defined in the Disability Services Act 1992;
b) A substantial and specific danger to the environment;
c) A reprisal taken against anybody as a result of a PID.

A reprisal is when a person causes, or attempts to conspire to cause detriment to another person because, or in the belief that, another person has made or may make a PID.

The public is encouraged to report all wrongdoing regarding Council, and where any disclosures are received which do not meet the PID requirements, will be considered through council's general complaints process or another appropriate avenue.

Making a Disclosure to the Proper Authority

To identify whether Council is the proper authority to make your report to, you need to consider who and what the report is about.  Council is only authorised to receive a PID where:

  • The disclosure is about the conduct of Council or its employees;
  • Council is responsible for the investigation of particular issues (e.g. matters referred from the Crime and Corruption Commission and/or Queensland Ombudsman).
Anonymous Public Interest Disclosures

Anonymous disclosures can be made, however to enable Council to effectively investigate and ensure appropriate support of the discloser, Council enourages all disclosers to identify themselves.  

If a Discloser chooses to remain anonymous, they are asked to provide as much information as possible in their disclosure, to enable a full and thorough investigation of the matter.

Please note that Council will be unable to inform anonymous disclosers of investigation outcomes.

Discloser Responsibilities

When making a PID you have a responsibility to:

  • Provide honest and accurate information.  Deliberately providing false or misleading information is an offence under the Public Interest Disclosure Act 2010;
  • Provide all information currently in your possession.  You must not seek to investigate the matter yourself;
  • Make the disclosure to someone you reasonably believe is the proper authority to receive it.
How do I submit a Public Interest Disclosure?

Public Interest Disclosures should be submitted by:

  1. Emailing us at records@isaac.qld.gov.au
  2. Writing to us at PO Box 97, Moranbah Qld 4744
  3. Attending any of our Customer Services Centres

Online form: Report an issue, request a service, provide feedback

This form is for reporting of non-urgent issues only

Forms submitted via this website are not monitored outside of business hours and should only be used for reporting of non-urgent issues.

For emergencies, urgent or hazardous issues (e.g. burst water or sewer mains, dog attacks) please phone 1300 ISAACS (1300 472 227). 

  Click here to view the form.