Water conservation, Carmila

Published on 28 August 2026

Update as of Friday, 28 August 2026

Council advises that the issue at the Carmila Water Treatment plant is ongoing.

The quality of raw water from the Carmila Creek bore field remains variable and cannot currently be reliably treated at the Carmila Water Treatment Plant.

As a result, all residents and businesses are asked to continue to moderate their water usage, and to continue to conserve water wherever possible until further notice.

Residents are advised that to ensure consistent potable water supply is available for community, Council is transporting water into Carmila by tanker. This water meets the Australian Drinking Water Guidelines and remains safe for consumption.

Where possible, water required for use outside of the Carmila township should be sourced from alternative supplies whilst Council Officers work to restore normal operations at the Carmila Water Treatment Plant.

While water supply is being maintained, excessive or unnecessary use may impact system stability.

Efforts to bring the treatment process back online continue, including most recently:

Delivery of new filter media has been delayed; new estimated date of delivery is Tuesday, 8 September 2026.
Orders placed for new raw water pump and water quality analyser pump
Ground preparation commenced for new raw water tanks and raw water tank connection design confirmed with tank supplier.
Quotes received for cranage and pipework drawings for the installation of new raw water tanks.

In addition to this investigation into the bores, Council is also expecting the delivery of a new raw water tank in early September.

A further weekly update will be provided at 4pm on Tuesday, 1 September 2026.

Council thanks residents and businesses for their cooperation and understanding. For more information, please contact Council’s Customer Service Centre available 24 hours a day, 7 days a week on 1300 ISAACS (1300 472 227), or email records@isaac.qld.gov.au.

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Update as of Tuesday, 18 August 2026

Council advises that the issue at the Carmila Water Treatment plant is ongoing.

The quality of raw water from the Carmila Creek bore field remains variable and cannot currently be reliably treated at the Carmila Water Treatment Plant.

As a result, all residents and businesses are asked to continue to moderate their water usage, and to continue to conserve water wherever possible until further notice.

While water supply is being maintained, excessive or unnecessary use may impact system stability.

Efforts to bring the treatment process back online continue, including most recently:

Variable Frequency Drive commissioning on backwash pump scheduled for 17 August 2026
Installation of new filter media is scheduled for 25 August 2026
Analyser feed water pumps and raw water pumps are being procured
Planning is underway for the delivery and installation of the new raw water tanks

In addition to this investigation into the bores, Council is also expecting the delivery of a new raw water tank in early September.

A further weekly update will be provided at 4pm on Tuesday, 25 August 2026.

Council thanks residents and businesses for their cooperation and understanding.

Thank you for your patience. For more information, please contact Council’s Customer Service Centre available 24 hours a day, 7 days a week on 1300 ISAACS (1300 472 227), or email records@isaac.qld.gov.au.

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Update as of Tuesday, 11 August 2026

Council advises the issue at the Carmila Water Treatment plant is ongoing.

The quality of raw water from the Carmila Creek bore field is still varying, and can't be reliably treated at the Carmila Water Treatment Plant.

We ask residents and businesses to please keep conserving water wherever possible until further notice.

Potable water will keep being brought to Carmila by tanker. This water meets all the Australian Drinking Water Guidelines and is safe for consumption.

If you need water that you intend to use outside of Carmila, please source that water from other supplies while Council's Officers work to restore normal operations at the Carmila Water Treatment Plant.

While we work on maintaining a stable water supply for Carmila, excessive or unnecessary use may set back progress.

We are continuing our efforts to bring the treatment process back online, including inspecting the camera at Bore No. 2.

This is an ongoing issue caused by the bore water quality and is not related to the Clermont Water Treatment Plant issues.

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Update as of Wednesday, 29 July 2026

Council advises that the raw water being pumped from the Carmila Creek bore field remains variable in quality and cannot currently be treated at the Carmila Water Treatment Plant.

As a result, all residents and businesses are requested to moderate their water usage, and to conserve water wherever possible until further notice.

While water supply is being maintained, excessive or unnecessary use may impact system stability.

Residents are advised that potable water continues to be transported into Carmila by tanker. This water meets the Australian Drinking Water Guidelines and remains safe for consumption.

Efforts to bring the treatment process back online continue, including most recently:

Removal of media from the filter
Installation of new pipework from the filter to drying beds
Installation of new pipework from laboratory/site office sink to drying beds
Removal of bore pump from Bore No. 2 for inspection.

A further update will be provided at 4pm on Monday, 3 August 2026.

Council thanks residents and businesses for their cooperation and understanding.

For more information, please contact Council’s Customer Service Centre available 24 hours a day, 7 days a week on 1300 ISAACS (1300 472 227), or email records@isaac.qld.gov.au.

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Update as of Friday, 5 June 2026

Council advises Carmila residents that due to ongoing issues at the Carmila Water Treatment Plant, all residents and businesses are asked to limit water use until further notice.

Supply is currently stable, but unnecessary use may affect the system.

Water is being trucked into Carmila and remains safe to drink, meeting Australian Drinking Water Guidelines.

Customers outside the service area are encouraged to use alternative water sources where possible.

Cleaning and condition assessments of reservoirs and pipes are underway, with no expected disruptions to supply.

Council thanks you for your cooperation.

A further update will be provided at 4pm on Monday,15 June 2026.

Thank you for your patience. For more information, please contact Council’s Customer Service Centre available 24 hours a day, 7 days a week on 1300 ISAACS (1300 472 227), or email records@isaac.qld.gov.au.

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Update as of Sunday, 31 May 2026

Council advises Carmila residents to continue conserving water. An update will be provided at 4pm on Monday, 1 June 2026.

Council would like to advise that due to continued operational difficulties at the Carmila Water Treatment Plant, all residents and businesses are required to limit water use and conserve water wherever possible until further notice.

While supply is currently being maintained, unnecessary water use may impact system sustainability.

Please be advised that the water is been transported into Carmila via trucks at present and continues to meet the Australian Drinking Water Guidelines and remains safe for consumption.

It would be appreciated if customers from outside of the water service area use other sources to replenish their water stocks, while IRC staff work to bring the Carmila Water Treatment Plant back on line. For information on alternate water supply sources, please contact Council on the number below.

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Update as of Monday, 25 May 2026

Council advises Carmila residents to continue conserving water. An update will be provided at 4pm on Tuesday, 26 May 2026.

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Update as of Saturday, 23 May 2026

Council advises Carmila residents to continue conserving water. An update will be provided at 4pm on Sunday, 24 May 2026.

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Update as of Friday, 22 May 2026

Council would like to advise due to operational difficulties at the Carmila Water Treatment Plant, all residents are required to limit water use immediately and conserve wherever possible until further notice.

While supply is currently being maintained, unnecessary water use may impact system stability.

Please be advised that the water continues to meet the Australian Drinking Water Guidelines and remains safe for consumption.

A further update will be provided at 4pm on Saturday, 23 May.

Council thanks residents for their immediate cooperation.

Thank you for your patience. For more information, please contact Council’s Customer Service Centre available 24 hours a day, 7 days a week on 1300 ISAACS (1300 472 227), or email records@isaac.qld.gov.au.

CALE DENDLE
Chief Executive Officer